In today’s competitive business landscape, maximizing efficiency is crucial for organizations to stay ahead and thrive. The coffee industry is no exception, and proper technology implementation has played a pivotal role in achieving this goal. we will explore a success story from the coffee industry, highlighting how the effective utilization of technology led to significant process optimization, automation, and workflow management.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
The challenge faced in implementing technology for efficiency in the coffee industry can be demonstrated through the following points:
Technology gap: The coffee industry has a technology gap, with most technological innovations concentrated in consuming countries rather than at the farming level. While there have been advancements in automation and data analysis on the barista side, there has been limited technological innovation in coffee farming. This gap hinders the adoption of efficient and sustainable practices at the production level.
Limited capital and return on investment: One of the main reasons for the lack of technological innovation in coffee production is the limited availability of capital and the perception of low return on investment. Many coffee producers, especially in Africa, struggle with financial hardships and inflation, making it difficult to allocate funds for technological experimentation and innovation. The focus is often on securing enough cash flow for basic needs, rather than investing in long-term technological advancements.
Lack of awareness and data collection: Another challenge is the lack of awareness among coffee farmers about the benefits of technological development in production. Understanding the cost of production and finding ways to collect and analyze data are essential steps before producers can step up innovation. Without proper data collection and analysis, it becomes challenging to identify areas for improvement and implement technology-driven solutions effectively.
Sustainable practices and environmental concerns: The coffee industry faces sustainability challenges, including reduced production costs, limited labour, logistical difficulties, and traceability by international buyers. Implementing sustainable agricultural practices is crucial for maximizing profitability and addressing environmental concerns. However, adopting sustainable technologies and practices requires investment and support from farmers and consuming countries.
What did
Activision do
Paysafe & Activision shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Activision have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Activision is are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Tecnologia have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Tecnologia led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Tecnologia has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
