Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.
Designing and Implementing Mobile Solutions for Paysafe
At Activision Interactive Kenya, we specialize in creating innovative mobile solutions tailored to meet the unique needs of our clients. Recently, we partnered with Paysafe to design and implement a comprehensive mobile application and chatbot solution aimed at improving their business integration and operational efficiency. Here’s a detailed look at how we achieved this.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.
Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.
Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.
Understanding the Requirements
Activision Interactive’s journey with Paysafe began with an in-depth understanding of their business requirements. Paysafe needed a robust mobile application that could seamlessly integrate with their existing systems, streamline processes, and provide a user-friendly experience for their customers. Additionally, they required a chatbot to handle customer inquiries and transactions efficiently.
What did
Activision Interactive do
Paysafe & Activision’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. Tecnologia have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.
Automation Delivery – Activision Interactive is working with the client’s Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far Activision Interactive has delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.
Mobile ChatBot Migration – Activision led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, Activision Interactive has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.
The Results
- Improved Business Integration:
- Over 30,000 hrs delivered back to the business
- Enhanced Customer Experience
- Enhanced Security
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
- Enhanced Operational Efficiency
